Delete Your Account

How to Request Account Deletion

You can request account deletion from within the app or from the web dashboard. Choose the method that's easiest for you:

Option 1: From the Mobile App

1. Open Calf Tracker Pro on your device.
2. Tap Settings in the bottom navigation or from the home screen.
3. Scroll down and tap Delete Account.
4. Read the information about what will happen to your data.
5. Check the acknowledgment box confirming you understand the process.
6. Tap Request Account Deletion to begin the process.

Option 2: From the Web Dashboard

1. Log in to your account at the web dashboard.
2. Click Delete Account in the sidebar navigation.
3. Read the information about what will happen to your data.
4. Check the acknowledgment box confirming you understand the process.
5. Click Request Account Deletion to begin the process.

If You Cannot Access Your Account

Email support@calftrackerpro.com for help regaining access. Support will not initiate or reverse deletion without verifying the affected user's consent.

What Happens After You Request Deletion

Account deletion follows a 60-day hold period to protect you from accidental or unauthorized deletion. Here's the timeline:

What Data Is Deleted

When your account is permanently deleted after the 60-day hold period, the following data is removed:

• Your user profile (username, email, display name, preferences)
• Your session and authentication data
• Applicable subscription and billing account data, subject to financial and legal retention requirements

If you are the only user on your farm, the following farm data is also permanently deleted:

• All animal records (cows, calves, bulls)
• All calving, breeding, and pregnancy check records
• All treatment and health records
• All weight records and weaning data
• Photos attached to animal profiles
• Inventory and medication records
• Pasture assignments and season data
• Genetic test results and breeding group data
• Applicable farm data, subject to shared-farm access and retention requirements

How to Cancel a Pending Deletion

If you change your mind during the 60-day hold period, use the affected account's own username and password below. A farm administrator or support agent cannot restore another user's account without that user's verified consent.

Username Password Restore My Account

Accounts created with Apple sign-in can request deletion using fresh Apple authentication. During the hold, choose Sign in with Apple in the app and explicitly confirm restoration; no separate password is required.

Once the 60-day hold period has passed, the deletion is final and cannot be reversed.

Subscription Cancellation

Deleting your account does not cancel a renewing subscription. Before requesting deletion, cancel it through the billing channel used to purchase it:

1. Before requesting deletion, go to the Subscription page in the app or web dashboard.
2. Click Manage Billing to open the Stripe customer portal.
3. Cancel your subscription in the Stripe portal.
4. For an App Store subscription, cancel in Apple App Store account settings.
5. Then return to the app or dashboard and request account deletion.

If you cannot access billing, contact support@calftrackerpro.com for account-specific guidance. Web subscriptions are canceled in the Stripe portal; App Store subscriptions are canceled through Apple.

Frequently Asked Questions

Does uninstalling the app delete my data?

No. Uninstalling the app only removes it from your device. Your account and data remain on our servers until you follow the deletion process above.

Can I download my data before deleting?

Use the export features available to your plan before requesting deletion. Pasture has no export, Starter has basic export, and Standard and Pro have full CSV export.

How long does it take?

Your account is deactivated immediately upon request. Permanent deletion occurs automatically after 60 days.

What if I want to come back?

During the 60-day hold period, restoration requires the affected user's verified credentials. After permanent deletion, you would need to create a new account; shared and retained records are handled as described above.

I can't log in to request deletion. What do I do?

Email support@calftrackerpro.com for help regaining access. A deletion request still requires verification of the affected user's identity and consent.